Contact

Let’s make something worth celebrating.

Questions about your order, personalization, artwork, or delivery? Email hello@foldwow.com. For an existing order, include your order number so we can help.

Planning around a date?

In-stock, non-personalized backdrops ship next business day. Personalization adds 2–3 business days. Custom business products have a standard 3-business-day production time after payment, usable artwork, and any required proof approval. Shipping time is additional.

We deliver to the 48 contiguous U.S. states and Washington, DC. Check our shipping policy for current rates and estimated transit times.

Order support

If your item arrives damaged, defective, or incorrect, email us with your order number and photos when possible. We’ll help arrange an appropriate solution under our return and refund policy. Please contact us before sending any return.

Who we are

FoldWow is operated by MY FACTORY LLC, a Florida limited liability company.

Principal office:
1140 E Altamonte Dr, STE 1012
Altamonte Springs, FL 32701
United States

This is our business contact address. Return instructions and the appropriate return address are provided after you contact us.