Refund policy

Last updated: September 15, 2026

FoldWow is operated by MY FACTORY LLC. Our business products and personalized items are made to order. Ready-made party backdrops are sold under the same change-of-mind return policy below.

Change-of-mind returns

We do not accept returns or exchanges because you changed your mind, selected the wrong size, theme or quantity, or no longer need the item for your event. This applies to standard and personalized products. This restriction does not apply to damaged, defective or incorrectly supplied items, or to rights that cannot legally be excluded.

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing defect, or differs from your order because of our error, email hello@foldwow.com as soon as you discover the issue. Include your order number, a description and, when possible, photos of the item and packaging. Keep the item and packaging while we review your request.

We will arrange an appropriate replacement or refund for an accepted claim. There is no restocking fee for an accepted damaged, defective or incorrect-item claim. If a return is required, we will provide return instructions and cover the authorized return shipping cost. Do not mail a return to our office without instructions.

Personalization and approved proofs

Please check names, spelling, dates, artwork, dimensions and layout before submitting your order or approving a proof. An error contained in customer-supplied text or an approved proof is not a manufacturing defect. If we print something different from the confirmed order or approved proof, contact us so we can correct it.

Cancellations and changes

Email us promptly to request a cancellation or change. We can cancel an order and issue a refund if production has not started and the order has not shipped. Once production has started, or a ready-made item has shipped, change-of-mind cancellation is unavailable. This does not limit remedies for defects, our errors or a failure to deliver.

Refunds

Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or payment provider may take additional time to post the credit. We will confirm the amount and any return instructions by email. If the entire order is refunded because of our error, a defect or shipping damage, the refund includes the original shipping charge; for partial refunds, any applicable shipping adjustment will be explained.

Contact

MY FACTORY LLC, operating FoldWow
hello@foldwow.com
Principal office: 1140 E Altamonte Dr, STE 1012, Altamonte Springs, FL 32701, United States.

Nothing in this policy excludes consumer rights or remedies that cannot lawfully be excluded.