• Shipping policy

Shipping policy

Last updated: September 15, 2026

FoldWow is operated by MY FACTORY LLC. We currently ship to the 48 contiguous United States and Washington, DC. We do not currently ship to Alaska, Hawaii, U.S. territories, military APO/FPO/DPO addresses or international destinations.

Order preparation and production

  • Ready-made party backdrops without personalization: in-stock orders ship the next business day after payment.
  • Personalized party backdrops: personalization adds 2–3 business days to the standard preparation time, after we receive the required personalization details and any required approval.
  • Custom business products: standard production takes 3 business days after payment, receipt of usable artwork and required order details, and proof approval where a proof is required.

Business days are Monday through Friday, excluding U.S. public holidays. Missing information, artwork changes or delayed proof approval may delay the start of production. We will contact you if we cannot meet the stated preparation schedule.

Shipping options and charges

Shipping is calculated separately from the product price and displayed before you pay. Our current standard checkout rates are:

  • Standard: $8 for orders below $70; free for qualifying orders of $70 or more. Estimated transit: 3–5 business days after dispatch.
  • Express: $15. Estimated transit: 1–2 business days after dispatch.

The options and final charges displayed at checkout apply to your order. Faster shipping changes transit time only; it does not shorten production or personalization time. Applicable taxes are shown at checkout.

Delivery estimates and tracking

Total delivery time consists of order preparation or production plus carrier transit. Transit times are estimates, not guaranteed arrival dates. Tracking is provided when your order ships. Please allow time for the carrier to register the first scan. If your order is needed for a specific event, contact us before ordering so we can discuss the available timing.

Address issues, delays and damage

Check your delivery address before placing an order. Email us promptly if a correction is needed; changes may not be possible after dispatch. If a package is delayed, appears lost or arrives damaged, contact hello@foldwow.com with your order number. We will help investigate and arrange the appropriate remedy. See our Return and refund policy for damaged, defective or incorrect items.

Contact

MY FACTORY LLC, operating FoldWow
hello@foldwow.com